Billing FAQs
Get answers to the most common questions about billing including pricing plans, payment methods, upgrades, overages, and enterprise solutions
Purchasing Plans
What are the limitations of Helius's Free Plan?
What are the limitations of Helius's Free Plan?
How can I pay for my subscription?
How can I pay for my subscription?
Why hasn't my paid plan appeared in my dashboard yet?
Why hasn't my paid plan appeared in my dashboard yet?
What if I'm subscribed to a plan, but my payment method fails?
What if I'm subscribed to a plan, but my payment method fails?
Paying with Crypto
How can I change my payment method from credit card to crypto (or the other way around)?
How can I change my payment method from credit card to crypto (or the other way around)?
What does 'Authorize Automatic Withdrawals' mean?
What does 'Authorize Automatic Withdrawals' mean?
How can I manually pay for my subscription instead of authorizing withdrawals?
How can I manually pay for my subscription instead of authorizing withdrawals?
Upgrades
How do I upgrade my plan?
How do I upgrade my plan?
Do you offer custom solutions?
Do you offer custom solutions?
How do I upgrade to an Enterprise plan?
How do I upgrade to an Enterprise plan?
What does an Enterprise plan include?
What does an Enterprise plan include?
Downgrades
How do I downgrade my plan?
How do I downgrade my plan?
If I downgrade my crypto subscription, when will it go into effect?
If I downgrade my crypto subscription, when will it go into effect?
How can I cancel my subscription?
How can I cancel my subscription?
Autscaling
How do I enable autoscaling?
How do I enable autoscaling?
Why did I get an invoice for overages when I enabled autoscaling?
Why did I get an invoice for overages when I enabled autoscaling?
Overages
What happens if I exceed my credit limit?
What happens if I exceed my credit limit?
Why is my project consuming credits even though I'm not using any Helius endpoints?
Why is my project consuming credits even though I'm not using any Helius endpoints?
Why is my usage increasing when I haven't changed anything?
Why is my usage increasing when I haven't changed anything?
- Delete the current API key and create a new one.
- Check your webhooks from the dashboard and disable any that shouldn’t be active.
- If the issue persists, contact support for assistance.
Refunds
Can I get a refund if my plan was accidently auto-renewed?
Can I get a refund if my plan was accidently auto-renewed?