Support
Get help with Helius products and services.
Discord Community
Join our community and get help from other developers.
Chat support
Developer plan and higher tier customers can use the dashboard chat to get help from the Helius team.
Contact Support
Email Support
For billing, account, or technical questions, email us at support@helius.xyz
Reporting Issues
When Reporting Technical Issues
Please include the following information:
- Your Project ID
- Request details (endpoint, parameters)
- Error messages or response codes
- Timestamps of when the issue occurred
- Steps to reproduce the issue
Frequently Asked Questions
How do I get my Project ID?
How do I get my Project ID?
You can find your Project ID in the top left corner of the Helius Dashboard.
What happens if I exceed my credit limit?
What happens if I exceed my credit limit?
If you exceed your credit limit, you can enable autoscaling or purchase additional prepaid credits. Learn more on the Credits page.
How do I upgrade my plan?
How do I upgrade my plan?
You can upgrade your plan anytime from the Helius Dashboard.
Do you offer custom solutions?
Do you offer custom solutions?
Yes, Enterprise customers can request custom solutions. Contact our sales team to discuss your requirements.
Status Page
System Status
Check our Status Page for real-time information about Helius service availability and performance.