Contact Support

Email Support

For billing, account, or technical questions, email us at support@helius.xyz

Reporting Issues

When Reporting Technical Issues

Please include the following information:

  1. Your Project ID
  2. Request details (endpoint, parameters)
  3. Error messages or response codes
  4. Timestamps of when the issue occurred
  5. Steps to reproduce the issue

Frequently Asked Questions

Status Page

System Status

Check our Status Page for real-time information about Helius service availability and performance.