Support
Get help with Helius products and services.
Discord Community
Join our community and get help from other developers.
Telegram Community
Join our community and get help from other developers.
Chat support
Developer plan and higher tier customers can use the dashboard chat to get help from the Helius team.
Contact Support
Email Support
For billing, account, or technical questions, email us at support@helius.xyz
Reporting Issues
When Reporting Technical Issues
Please include the following information:
- Your Project ID
- Request details (endpoint, parameters)
- Error messages or response codes
- Timestamps of when the issue occurred
- Steps to reproduce the issue
Frequently Asked Questions
Status Page
System Status
Check our Status Page for real-time information about Helius service availability and performance.