Account & Billing
Accounts FAQs
Get answers to the most common questions about Solana accounts, project management, credits, rate limits, and testing resources
Managing Projects
How do I get my Project ID?
How do I get my Project ID?
You can find your Project ID in the top left corner of the Helius Dashboard.
In the Dashboard, how is 'Successful Requests' different from 'Successful Requests Including Batch'?
In the Dashboard, how is 'Successful Requests' different from 'Successful Requests Including Batch'?
“Successful Requests” shows individual API calls, while “Successful Requests Including Batch” includes batch operations where multiple requests are processed together (like
getAssetBatch or getMultipleAccounts). Batch operations count each individual request within the batch toward the total.Credits
How many credits does each call cost?
How many credits does each call cost?
A detailed list of calls and their credit costs is available here.
Do unused credits roll over to the next month?
Do unused credits roll over to the next month?
No, unused credits do not roll over to the next billing cycle. Credits reset monthly based on your subscription plan. Consider enabling autoscaling if you frequently exceed your plan limits.
Rate Limits
What are my plans rate limits?
What are my plans rate limits?
API usage follows Helius’s standard rate-limiting. See the Plans & Rate limits page for details.
Why do I get rate limited at a low rate even though I have a paid plan?
Why do I get rate limited at a low rate even though I have a paid plan?
Rate limiting can occur due to several factors: exceeding your plan’s requests per second limit, making requests from too many concurrent connections, or hitting method-specific limits. Check your dashboard usage and ensure you’re distributing requests appropriately. See the Plans & Rate limits page for rate limits.
Faucets
How do I get Devnet SOL?
How do I get Devnet SOL?
Use the Devnet faucet in your Helius Dashboard (requires a paid plan) or use the Solana CLI:
solana airdrop 1 while connected to your Helius Devnet endpoint. See our Devnet SOL guide for detailed instructions.What is the maximum amount of Devnet SOL I can request per day?
What is the maximum amount of Devnet SOL I can request per day?
The standard limit is typically 1 SOL per request with reasonable daily limits. If you need larger amounts for testing, contact support with details about your testing requirements.