Skip to main content
Payment for every Helius invoice is due when the invoice is issued. If it stays unpaid, your project goes through the same steps whether you pay by card or with crypto: The exact suspension date and time is in your emails, on your Billing page and on the payment page.

​
Suspended vs. cancelled

Suspended is temporary. Your subscription, plan, API keys and settings stay as they are, but all requests to your project are rejected until the invoice is paid. Once your open invoices are paid, service is restored within seconds, with nothing to set up again. Cancelled ends the subscription. The project moves to the Free plan and its Free plan limits. To get your paid plan back, you start a new subscription from your Billing page.
Pay while your project is suspended to keep your plan. After day 14, the subscription is gone and you need to subscribe again.

​
The timeline in detail

​
Day 0: the invoice is issued

  • Crypto (payment links): you get an email with a Pay Now link, and the invoice appears on your Billing page. The email gives the exact date and time your project will be suspended if it isn’t paid.
  • Crypto (autopay): the renewal is charged from your default wallet. If that fails, for example because the wallet doesn’t hold enough USDC, you get the same email with a payment link. See Pay with Crypto.
  • Card: your card is charged automatically. If the charge fails, you get a “payment failed” email with a link to pay or update your card, and the date your project will be suspended.

​
Day 2: reminder before suspension

If the invoice is still unpaid, you get an email 24 hours before suspension, with the exact time and a payment link.

​
Day 3: your project is suspended

If the invoice is still unpaid 3 days after it was issued, your project is suspended:
  • All API, RPC, DAS, WebSocket and LaserStream requests to the project are rejected.
  • You get an email confirming the suspension, with the date the subscription will be cancelled.
  • Your dashboard shows the suspension and a Pay now button.
For a Dedicated Node, only the node is suspended. Your project’s API keys and plan keep working.

​
Restoring service

Pay the invoice from the email, the payment page or your Billing page. Once your open invoices are paid, service is restored within seconds.
If you have more than one open invoice, for example a renewal and an autoscaling invoice, pay all of them. Your project stays suspended until every open invoice is paid.

​
Day 14: the subscription is cancelled

If the invoice is still unpaid 14 days after it was issued, the subscription is cancelled and the project moves to the Free plan.

​
Autoscaling invoices

Additional credits are billed as separate autoscaling invoices. They follow the same timeline: suspension on day 3 and cancellation on day 14 if unpaid.

​
Enterprise plans

Enterprise invoices follow the payment terms in your agreement, usually 30 days. They aren’t suspended or cancelled automatically.

​
Who gets the emails

Billing emails go to the project’s Owner and Admins. Make sure at least one of them reads billing email.

​
Avoid unpaid invoices

  • Crypto: turn on autopay so renewals are charged from your wallet automatically, and keep enough USDC in your default wallet. See Pay with Crypto.
  • Card: keep a valid card on file on your Billing page.
Questions about an invoice? Reply to any billing email or contact support.